Policies and Procedures
We accept Visa, MasterCard, American Express, Discover,
Amazon Payments and PayPal.
You may order online (recommended for fastest service) or call our toll free number (U.S. orders only
at (800) 757-2550 x 1) or you
may print the Order Form & FAX. Should you wish to pay via
Money Order, Cashier's Check or personal check, you may do so by printing the
Order Form from FAX or Mail Orders
and either mailing or faxing per the information on the form.
The majority of our products are in stock ship within 24 hours (weekdays) for Standard,
Priority and Rush orders and 48 hours after receipt for Free
For faster service, we recommend that you place you order through our online
It is the position of shop-brigite.com that all information provided to
shop-brigite.com, Brigitewear International, and any and all other affiliates of
the aforementioned companies, by any of its or their customers, is privileged
and strictly confidential and will be used only in conjunction with
Brigitewear's internal business, marketing and advertising.
Brigitewear may collect data from visitors to its websites and share that data
with Google in order to better target advertising through remarketing to those
subscribers that have opted into Google's data collection services. Brigitewear, may from time to time send you email notices on special sales or
new products. Should you wish to not receive such notices, simply reply to the
email with the subject "remove", and you will be promptly removed from our
mail list. Brigitewear may collect data from visitors
through Google Analytics, Facebook and other social media platforms. Such data may include, age, interests, gender
and other. This data is used by Brigitewear to further enhance it
customer service, advertising, marketing and product distribution and is not shared with any other
company other than those companies directly utilized by Brigitewear for its
marketing, advertising and distribution. Brigitewear utilizes the secure
encryption services of Lexiconn Corp, PayPal and
Comodo to be assured of the total security of any private
information transmitted over our shopping link service. We, at Brigitewear,
are committed to providing our customers a superior product and superior
service, second to none.
Exchanges: Your products
may be exchanged anytime within 30 days
after your receipt. Should you wish to exchange for
any reason, you may do so at
Exchanges/Refunds . You
will need to supply your name, order number and specific request. You may
exchange for a different size, different color, or you may change to another
product. Product changes are subject to any difference in pricing. There
is no charge for an initial exchange. Note that "Special Order"
or "Custom Suits", which are those items made specifically for a customer, are
not exchangeable or refundable.
Cost: There is no charge for the first
exchange unless you are changing product styles where there is a difference in
price. Subsequent exchanges will incur a new shipping fee.
Refunds: Products are refundable
for the product cost less a 10% restocking
fee. Shipping and handling are not refundable. If your original shipping
was Free, you will incur an additional $3.95 ($7.95 non US) in addition to the restocking
fee. Note: Custom or Special
order items are non/refundable non/exchangeable.
Exceptions: Should you be unsure of your size and order two or more
different sizes of the same item, provided you keep one, you may return those
that did not fit for a full refund. Likewise, if you order several
different items at one time and decide you do not wish to keep one or more,
but keep at least one item from the order, the other items are returnable for
a full refund.
Store Credit: Should you not wish an
exchange or partial refund, you have the option of receiving a 100% credit for
a future purchase, good for two years from date of original purchase.
All exchanged/refunded returned product(s) must have hygiene stickers and
labels in place and must not have been worn.
Doesn't fit or just don't like the style? We offer
immediate exchanges for a different style or product and free exchanges for
size changes. Style changes are subject to any difference in price, otherwise,
first style or size changes are free. Immediate shipment of your exchange will
be subject to you providing a tracking number or a credit card guarantee for
your return product. Should the price of a different style be less than your
original purchase, you will be issued a full refund for the difference.
Contact us via email at email@example.com or
call our automated attendant at (800) 757 2550 x 3
or send a fax to (800)
75-161 Sego Lane, Ste F-15
• Palm Desert, CA USA 92211